One of the major aspects that one looks at when purchasing an expensive asset is the after sales services. And this is an important factor when purchasing electronic gadgets and vehicles that go through wear and tear and do require servicing every now and then. And there are no guarantees when a unit may turn out to have some mechanical faults.
It is for these reasons that some companies have developed a consumer cell, wherein the consumers can express their grievances and the customer service executive helps them solve this problem. Apart from that, there are also interactive car owner forums that serve the same purpose. There are also the platforms for other people involved in the automobile industry, which includes the labor, inventors, mechanics, etc.
Take for instance, during the deluge of 26/7 in Mumbai in 2005, many cars in Mumbai were ruined and had to be given for servicing. Because of the number of cars there was a waiting period of almost three months and longer for many. This was causing impatience. However, to help customers deal with their growing frustrations and irritation, the companies set up a special customer grievance cell that kept the customers well informed on the duration and process of their car repairing and servicing.
Web sources for interesting information and interactive forums:
http://www.car-forums.com/
A meeting point for car enthusiasts from around the world
